ERGO insurance
ERGO (ERGO Insurance SE Lithuania Branch) is an insurance company belonging to the Munich Re Group that has been operating in Lithuania for over 30 years. Through “Man ramu,” you can compare and purchase ERGO’s compulsory, Casco, and travel insurance online.
In the event of a loss, or regarding changes to or termination of the contract, please contact ERGO directly – you will find the contact details below.
ERGO Insurance SE Lithuanian branch
Lvivo g. 37, LT-09307 Vilnius
Tel.: 1887, +370 5 2 683 222
El. paštas: info@ergo.lt
In the event of a loss, contact ERGO directly.
ERGO registers, assesses, and settles claims. The most convenient way to register a claim is via the ERGO self-service portal “Mano ERGO” or at ergo.lt/zalos – these services are available 24/7.
Vehicle claim (MTPL and Casco)
Register online at ergo.lt/zalos or call 1887 (from abroad: +370 5 268 3222).
Please send additional claim documents to zalos@ergo.lt. In the event of a traffic accident abroad, it must be reported on the spot.
Travel-related losses and assistance abroad
If you need medical assistance abroad, call ERGO’s partner Euroasista 24/7 at +370 5 232 2944 or email claims@euroasista.lt.
On business days, you can also contact ERGO at +370 5 268 3222.
Damage to the home
Report the incident immediately (within 24 hours) orally, and within 3 calendar days – in writing, online at ergo.lt/zalos or 1887.
If your policy includes home assistance, call 1887 and select Road and Home Assistance.
Amendment and Termination of the Agreement
You can change the contract details or terminate the contract only through ERGO: info@ergo.lt, 1887.
Information on contract cancellation is available on the ERGO website.
“Man ramu” helps you compare and purchase an ERGO policy. If any issues arise regarding a policy purchased through “Man ramu,” please contact us.
ERGO Insurance via "Man ramu"
You can compare these ERGO insurance products with offers from other “Man ramu” partners and purchase them online.
Compulsory MTPL insurance
Compare the price of ERGO compulsory insurance with other insurers and purchase a policy online.
The policy is valid throughout the EEA and Green Card countries. In more detail – compulsory insurance.
Casco insurance
ERGO Casco insurance is valid across geographical Europe (excluding Russia and Belarus) and covers tire damage as well as collisions with animals.
A deductible usually does not apply to glass repair. Read more – Casco insurance.
Travel insurance
Medical expenses abroad and travel civil liability – in case you accidentally cause harm to another person’s health or property.
Assistance abroad is provided around the clock through ERGO’s partner, Euroasista. Read more under travel insurance.
Home insurance
We will prepare a personalized ERGO home and property insurance offer and compare it with those of other insurers.
Read more about home insurance.
ERGO Casco: key terms and conditions
Briefly about what makes ERGO Kasko stand out. You can find a comparison with other insurers on the Casco insurance page.
Territorial scope of validity
Unless otherwise provided in the contract – geographical Europe, excluding Russia and Belarus.
Glass and deductible
The deduction is usually not applicable to glass repairs, the deduction provided for in the contract is applied to replacement.
Collision with a wild animal or domestic animal is covered by the Casco policy.
Tires and equipment
Casco insurance covers damage to tires.
Stationary installed non-factory equipment is insured up to €600 as a standard, more expensive equipment should be additionally insured.
The exact terms depend on the selected option and are specified in the offer and the insurance certificate.
ERGO insurance documents
ERGO insurance terms and conditions and information documents, grouped by product. Please review the terms and policy conditions before concluding a contract.
Compulsory MTPL insurance
Casco insurance
About ERGO
ERGO operates in Lithuania through the Lithuanian branch of ERGO Insurance SE. ERGO Group is part of Munich Re, one of the world’s largest insurance and reinsurance groups.
Company Details
ERGO Insurance SE Lithuanian branch
Company code 302912288
Lvivo st. 37, LT-09307 Vilnius
Tel. 1887, +370 5 268 3222
Email info@ergo.lt
ERGO and Gjensidige
In January 2026, ERGO completed the acquisition of ADB Gjensidige in the Baltic states. This strengthened ERGO’s position as the third-largest insurance company in the region by premiums.
By the end of 2026, the companies are being merged, and the Gjensidige brand in the Baltic states is being replaced by ERGO. Operations in Lithuania are continuing through the ERGO branch in Lithuania.
Digital services
Claims and contracts can be managed via the “Mano ERGO” self-service portal and the mobile app.
ERGO allows you to submit photos of the car for Casco insurance via the “CamCom” tool.
Frequently Asked Questions about ERGO
How do I report a claim to ERGO?
The most convenient option is the ERGO self-service portal “Mano ERGO” or ergo.lt/zalos, both of which are available 24/7.
If you need assistance registering the incident, please call 1887 (Mon–Fri 8:00–13:00). You can send documents to zalos@ergo.lt.
What number should I call to reach ERGO from abroad?
If calling from abroad, dial +370 5 268 3222. For medical assistance while traveling, ERGO partner Euroasista is available 24/7 at +370 5 232 2944.
What should you do if you need a doctor while traveling?
Contact ERGO’s claims assistance partner, Euroasista, at +370 5 232 2944 or claims@euroasista.lt – they are available 24 hours a day.
On the ERGO website, you will also find the form for reporting an illness or injury, which is provided in the documents of this page.
Within what timeframe must ERGO be notified of home damage?
In accordance with ERGO’s instructions, the incident must be reported immediately (within 24 hours) verbally, and a detailed report must be submitted in writing, online, or by calling 1887 within 3 calendar days.
Is ERGO Casco valid abroad?
Yes. Unless otherwise stipulated in the contract, ERGO Kasko is valid in the geographical territory of Europe, excluding Russia and Belarus.
How do I submit photos of the car for ERGO Casco insurance?
ERGO allows photos to be submitted via the “CamCom” tool – instructions can be found on the ERGO website. Photos help accurately assess the vehicle’s condition in the event of damage.
What will change after the merger of ERGO and Gjensidige?
The cross-border merger of ERGO and Gjensidige is to be completed by the end of 2026. Following the merger, operations will continue under the ERGO license, and in Lithuania, through the ERGO Lithuanian branch.
If you have a Gjensidige policy, please contact the insurer directly regarding its terms and conditions.
How do I terminate or modify an ERGO policy purchased via "Man ramu"?
Sutarties keitimus ir nutraukimą administruoja ERGO, todėl kreipkitės tiesiogiai: info@ergo.lt arba 1887.
Upon termination of the contract, the unused portion of the premium is refunded in accordance with the insurance rules.
How quickly will I receive the ERGO policy purchased via "Man ramu"?
The policy is sent via email immediately after payment.
Can I compare the ERGO offer with those of other insurers?
Yes. In the “Man ramu” calculators, you will see ERGO’s offer alongside offers from other partners—such as Balcia, BTA, Compensa, Lietuvos draudimas, and others.
Compare the ERGO offer with those of other insurers.
Enter your details, and the calculator will display offers from ERGO and other “Man ramu” partners in one place.
For travel
Travel insurance covering medical expenses and civil liability during the trip.
"Man ramu" partners
